spa policies

Please arrive at least 15 minutes prior to your scheduled treatment to complete health consultation and enjoy our complimentary refreshment. Arriving late will result in a reduction of treatment time.

The minimum age of 18 is required for access to and treatments in the spa. Anyone under 18 years of age must be accompanied by a responsible adult.

Since treatments are reserved especially for you, cancellations or rescheduling without 48 hour notice or “no-show” will incur a 100% cancellation charge of the cost of treatment.

We respectfully request all guests to help us maintain the peaceful serenity of the Spa by turning off cell phones and mobile devices while in the spa.

Perfect for any occasion, gift certificates are available for purchase in any dollar amount from both online and at the spa reception desk. Gift Certificates are redeemable for our spa services and products only – not redeemable for cash.

At your discretion, gratuities are gratefully accepted by our therapists. Gratuities can be paid in cash or credit card at the reception desk.

Please advise us of any health conditions, allergies, or injuries, which could affect your treatment when making your spa reservation.

We accept cash, all major credit cards and our gift certificates. However, we do not accept personal checks.

Clients must disclose whether they are pregnant and how far along they are when booking a massage appointment. Pregnant clients must be at least 12 weeks (second trimester) along to receive a prenatal massage. If a client fails to disclose their pregnancy status at the time of booking and shows up for a massage appointment, we reserve the right to refuse service. If we cannot offer a service due to the client’s undisclosed pregnancy status, we will charge for the time that was booked, as per our cancellation policy. This policy is in place to ensure the safety and comfort of both the client and therapist.

Prices are subject to change without prior notice.

We highly recommend booking your treatment in advance to ensure that your preferred time and service is available. A credit card is required at the time of booking to secure all appointments. However, we also welcome walk-ins. Our professional team of staff is available to guide and assist you in selecting the most suitable treatment for you.

All spa treatments and membership are non-refundable and non-transferable.

Smoking and consumption of alcohol in the spa are prohibited.

To continue your spa regimen at home, all products used in the treatments and services are available in our Spa Boutique.

We recommend that you leave your valuables at home. We regret that we cannot be responsible for any lost, damaged or stolen personal articles.